Terms & Conditions
Terms & Conditions
Welcome to the Shop4Labels website terms and conditions. Please read through these conditions carefully before placing your order. By using this website and/or placing an order, you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding to the collection of personal information provided by you. If you have any questions about anything relating to these terms and conditions, please email our Customer Support team at firstname.lastname@example.org
These terms may be changed from time to time without notice to you. Changes will apply to any subsequent orders received.
We accept Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo and PayPal.
If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
Please see www.paypal.com for information on PayPal payments.
All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.
Further information for overseas customers:
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order
Credit Card Validation
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme, which may keep a record of that information.
At all times where we disclose your information it will remain secure.
Returns must be UNUSED with ORIGINAL TAGS attached and in a saleable as-new condition with original undamaged packaging.
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items.
The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from surfandskatewear.com. You will be refunded onto the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Support Team on 01553 771 668 with your order number, postcode and new card details.
Alternatively, you can call Customer Support between 10am and 5:30pm on week days (excluding UK bank holidays) and between 10am and 5.30pm at the weekend:
UK - 01553 771 668
International + 0044 (0) 1553 771 668
For security reasons, we cannot accept this information via email.
Returning Goods Bought As Special Offers
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value. For combination purchases ("buy one get on free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.
Returning Goods Which Are Of Unsatisfactory Quality or Unfit For Purpose
You can return these items to us using the freepost returns label. Alternatively you can return them to our stores (excluding those in department stores).
7 Day Cooling-off Period (EU ONLY)
In addition to our returns policy, under the Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase, unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which has been unsealed; magazines; or tailor-made / customised products. Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us at your cost. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
Refunding the Delivery Charge (All Countries)
If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are an EU customer cancelling your purchase within the seven-day cooling off period. Details of the returns procedure will also be sent to you with your order.
Your statutory rights are not affected by our returns policy.